OpenText Company Brief

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Company Brief

by Faulkner Staff

Docid: 00011007

Publication Date: 2203

Publication Type: VENDOR


OpenText is a Canadian company with more than 14,000 employees (2021) worldwide
that provides management software. Through targeted growth and acquisitions, the
company’s key areas of focus have come to include information and enterprise
content management, business networks, AI (artificial intelligence) and
analytics, digital experience and process automation, discovery, security, and
cloud-based technology. This brief
provides a more detailed look at OpenText’s operations, history, offerings, and

Report Contents:

Fast Facts

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Name: OpenText Corporation
275 Frank Tompa Drive
Waterloo, Ontario N2L 0A1
Phone: (519) 888-7111
Fax: (519) 888-0677
Type: Workflow and content management software provider
Service Areas: 114 countries
Founded: 1991
Number of Employees: 14,000 (2021)

Enterprise Content Management Software Market
Trends Report


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OpenText is a company that provides “business-critical” insight for managing
the flow of information – whether on-premise-based or via a cloud-based
environment – and other forms of enterprise information management. Its core
product is the Information Management Suite, which offers enterprise information
management, with automation, AI (artificial intelligence), APIs
(application programming interfaces), and data management designed into
its core. Key coverage areas include:

  • Information Management
  • Enterprise Content Management
  • Business Network
  • AI & Analytics
  • Digital Experience
  • Digital Process Automation
  • Discovery
  • Security
  • Cloud Editions


The company was established in 1991 as a provider of text-indexing and search
engine technology, originally as part of an Oxford English Dictionary project at
the University of Waterloo in Canada. The search engine was designed to search
user-defined document structures and, once developed, the company realized that the
technology could be beneficial to other types of businesses. Among OpenText’s
early clients was the Canadian Pharmaceutical
Association. The company released its first Internet search engine in 1994
and the following year OpenText released what would become known as Livelink,
a Web server that enabled Yahoo to search every word on a Web page.

OpenText’s background in Enterprise Content Management (ECM) has evolved
into other areas over time, among them EIM, which encompasses ECM but couples
it with capabilities and features to optimize business information. Acquisitions have always been an important part of OpenText’s
history for
both growth and improvement of its own technologies. Since its founding
more than 25 years ago, OpenText has acquired a number of companies
including GXS, Livelink, Hummingbird, Momentum Systems, Vignette, Metastorm,
and, most notably, Dell EMC’s Enterprise
Content division, which includes the Documentum brand, in 2016.

More recently, the company announced noteworthy acquisitions such as XMedius
(2020), Catalyst Repository Systems (2019), Carbonite (2019), and Liaison
Technologies (2018). Organizationally, OpenText also announced the establishment
of a new US Public Sector Group, and rolled out new cloud-based products such as
BrightCloud Cloud Service Intelligence, the Unified Cloud Integration Platform,
and Cloud Editions for the Resilient Organization, in 2020 and 2021.

Key Executives

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OpenText’s executive team

  • Mark Barrenechea – Vice Chair, Chief Executive Officer, Chief Technology Officer
  • Michael F. Acedo – Senior Vice President, Chief Legal Officer & Corporate Secretary
  • Gordon Davies – Executive Vice President, Special Advisor to the Chief Executive Officer
  • Prentiss Donohue – Executive Vice President, SMB / C (Small and Medium-Sized Business /
    Consumer) Sales
  • Paul Duggan – Executive Vice President, Worldwide Renewals
  • Simon Harrison – Executive Vice President, Enterprise Sales
  • Kristina Lengyel – Executive Vice President, Customer Solutions
  • Muhi Majzoub – Executive Vice President, Chief Product Officer
  • James McGourlay – Executive Vice President, International Sales
  • Renee McKenzie – Senior Vice President, Chief Information Officer
  • Sandy Ono – Executive Vice President, Chief Marketing Officer
  • Douglas Parker – Executive Vice President, Corporate Development
  • Madhu Ranganathan – Executive Vice President, Chief Financial Officer
  • Brian Sweeney – Executive Vice President, Chief Human Resources Officer

Major Products

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OpenText’s major EIM (Enterprise Information Management) product portfolio is
designed to help organizations to gain better insight, reduce risk, and protect
intellectual property from internal and external threats. The collection
includes core offerings as detailed in Table 1.

Table 1. OpenText Portfolio
Category Description
Information Management Content Services, Business Network, AppWorks, AI, Experience,
Discovery, and Security
Enterprise Content Management Content Suite, Extended ECM, Documentum, ECM in the Cloud, Core
Share, Core Signature, InfoArchive, eDOCS, and Auto-Classification
Business Network Digital business integration, Data management and security, Supply
chain optimization, Digital fax, Omni-channel communications,
Identity and access management, and Industrial IoT
AI & Analytics Magellan machine learning platform and Analytics Suite
Digital Experience Services for Customer Communications Management, Digital Asset
Management, Marketing Optimization, Experience Analytics, Web
Content Management, and Workforce Optimization
Digital Process Automation AppWorks, Dynamic Case Management, Low-Code Development, Advanced
Media Orchestration, Active Client Management, People Center,
Contract Center, RFx Center, and MCM for Life Sciences
Discovery Axcelerate eDiscovery and Investigations, Decisiv Search, Perceptiv
Contract Analysis, and InfoFusion
Security EnCase Endpoint Security, Endpoint Investigator, Risk Manager,
Forensic, and Mobile Investigator
Cloud Editions Cloud-native solutions for adopting new products and services.

Major Competitors

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Recent Activity

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Past-year activity of note has included:

  • February 2022 – Announces a long-term strategic partnership with Google Cloud to launch its OpenText Core
    Content as a service on Google Cloud, enabling customers to deploy OpenText’s enterprise productivity suite on Google Cloud to
    secure software supply chains, SRE toolsets, and DevOps best practices.
  • January – In a number of executive moves, hires Sandy Ono from Hewlett Packard as Chief Marketing Officer,
    promotes Michael Acedo to Chief Legal Officer and Corporate Secretary, Doug Parker to Executive Vice President, Corporate Development,
    and announces the retirement of Executive Vice President, Chief Legal Officer, and Corporate Development chief Gordon Davies, effective
    September 2022.
  • December 2021 – Completes the closing of its previously announced acquisition of Zix Corporation, a leader in
    SaaS-based email encryption, threat protection, and compliance cloud solutions for small and medium-sized businesses; the total purchase
    price is approximately $860 million, inclusive of Zix’s cash and debt.
  • November – Acquires Bricata, a network detection and response (NDR) technology firm, to add to its OpenText Security
    and Protection Cloud.
  • October – Adds new capabilities for Carbonite Server, including hourly backups, early warning, and classifications
    upgrades to enhance an organization’s ability to detect, protect, and respond to ransomware and other data threats.
  • August – Expands its data center in the Netherlands to support Carbonite Server providing SMB customers and partners
    with more options to store their data in compliance with UK and EU regulations.
  • July – Unveils a new strategic professional services offering, OpenText Advisory Services, to support organizations in
    achieving maximum value from their information management investments.
  • May – Announces the latest addition to the OpenText Security portfolio with the launch of OpenText Managed Detection &
    Response (MDR) Service to help enterprise customers uncover hidden risks and threats before they have a financial, legal, or reputational impact.
  • April – Enters into a global strategic collaboration agreement
    with Amazon Web Services (AWS) related to business-critical information
    management solutions … Integrates Dun & Bradstreet business decisioning
    data stores into the OpenText Trading Grid Global Partner Directory … Appoints Lou Blatt as SVP and CMO, and Prentiss Donohue as SVP, Partners
    & Alliances … Launches the US Public Sector Group … Rolls out the
    Trading Grid cloud-integration services platform … Introduces
    version 20.2 release of Cloud Editions.


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