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Company Brief
OpenText
Copyright 2022 Faulkner Information
Services. All Rights Reserved.
Docid: 00011007
Publication Date: 2203
Publication Type: VENDOR
Preview
OpenText is a Canadian company with more than 14,000 employees (2021) worldwide
that provides management software. Through targeted growth and acquisitions, the
company’s key areas of focus have come to include information and enterprise
content management, business networks, AI (artificial intelligence) and
analytics, digital experience and process automation, discovery, security, and
cloud-based technology. This brief
provides a more detailed look at OpenText’s operations, history, offerings, and
activity.
Report Contents:
Fast Facts
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Name: OpenText Corporation
Headquarters
275 Frank Tompa Drive
Waterloo, Ontario N2L 0A1
Canada
Phone: (519) 888-7111
Fax: (519) 888-0677
Web: http://www.opentext.com/
Type: Workflow and content management software provider
Service Areas: 114 countries
Founded: 1991
Stock: OTEX (NASDAQ)
Number of Employees: 14,000 (2021)
Related Faulkner Reports |
Enterprise Content Management Software Market Trends Report |
History
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Overview
OpenText is a company that provides “business-critical” insight for managing
the flow of information – whether on-premise-based or via a cloud-based
environment – and other forms of enterprise information management. Its core
product is the Information Management Suite, which offers enterprise information
management, with automation, AI (artificial intelligence), APIs
(application programming interfaces), and data management designed into
its core. Key coverage areas include:
- Information Management
- Enterprise Content Management
- Business Network
- AI & Analytics
- Digital Experience
- Digital Process Automation
- Discovery
- Security
- Cloud Editions
History
The company was established in 1991 as a provider of text-indexing and search
engine technology, originally as part of an Oxford English Dictionary project at
the University of Waterloo in Canada. The search engine was designed to search
user-defined document structures and, once developed, the company realized that the
technology could be beneficial to other types of businesses. Among OpenText’s
early clients was the Canadian Pharmaceutical
Association. The company released its first Internet search engine in 1994
and the following year OpenText released what would become known as Livelink,
a Web server that enabled Yahoo to search every word on a Web page.
OpenText’s background in Enterprise Content Management (ECM) has evolved
into other areas over time, among them EIM, which encompasses ECM but couples
it with capabilities and features to optimize business information. Acquisitions have always been an important part of OpenText’s
history for
both growth and improvement of its own technologies. Since its founding
more than 25 years ago, OpenText has acquired a number of companies
including GXS, Livelink, Hummingbird, Momentum Systems, Vignette, Metastorm,
and, most notably, Dell EMC’s Enterprise
Content division, which includes the Documentum brand, in 2016.
More recently, the company announced noteworthy acquisitions such as XMedius
(2020), Catalyst Repository Systems (2019), Carbonite (2019), and Liaison
Technologies (2018). Organizationally, OpenText also announced the establishment
of a new US Public Sector Group, and rolled out new cloud-based products such as
BrightCloud Cloud Service Intelligence, the Unified Cloud Integration Platform,
and Cloud Editions for the Resilient Organization, in 2020 and 2021.
Key Executives
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OpenText’s executive team
includes:
- Mark Barrenechea – Vice Chair, Chief Executive Officer, Chief Technology Officer
- Michael F. Acedo – Senior Vice President, Chief Legal Officer & Corporate Secretary
- Gordon Davies – Executive Vice President, Special Advisor to the Chief Executive Officer
- Prentiss Donohue – Executive Vice President, SMB / C (Small and Medium-Sized Business /
Consumer) Sales - Paul Duggan – Executive Vice President, Worldwide Renewals
- Simon Harrison – Executive Vice President, Enterprise Sales
- Kristina Lengyel – Executive Vice President, Customer Solutions
- Muhi Majzoub – Executive Vice President, Chief Product Officer
- James McGourlay – Executive Vice President, International Sales
- Renee McKenzie – Senior Vice President, Chief Information Officer
- Sandy Ono – Executive Vice President, Chief Marketing Officer
- Douglas Parker – Executive Vice President, Corporate Development
- Madhu Ranganathan – Executive Vice President, Chief Financial Officer
- Brian Sweeney – Executive Vice President, Chief Human Resources Officer
Major Products
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OpenText’s major EIM (Enterprise Information Management) product portfolio is
designed to help organizations to gain better insight, reduce risk, and protect
intellectual property from internal and external threats. The collection
includes core offerings as detailed in Table 1.
Category | Description |
---|---|
Information Management |
Content Services, Business Network, AppWorks, AI, Experience, Discovery, and Security |
Enterprise Content Management |
Content Suite, Extended ECM, Documentum, ECM in the Cloud, Core Share, Core Signature, InfoArchive, eDOCS, and Auto-Classification |
Business Network |
Digital business integration, Data management and security, Supply chain optimization, Digital fax, Omni-channel communications, Identity and access management, and Industrial IoT |
AI & Analytics | Magellan machine learning platform and Analytics Suite |
Digital Experience |
Services for Customer Communications Management, Digital Asset Management, Marketing Optimization, Experience Analytics, Web Content Management, and Workforce Optimization |
Digital Process Automation |
AppWorks, Dynamic Case Management, Low-Code Development, Advanced Media Orchestration, Active Client Management, People Center, Contract Center, RFx Center, and MCM for Life Sciences |
Discovery |
Axcelerate eDiscovery and Investigations, Decisiv Search, Perceptiv Contract Analysis, and InfoFusion |
Security |
EnCase Endpoint Security, Endpoint Investigator, Risk Manager, Forensic, and Mobile Investigator |
Cloud Editions | Cloud-native solutions for adopting new products and services. |
Major Competitors
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- Adobe Systems: http://www.adobe.com/
- IBM: http://www.ibm.com/
- Microsoft: http://www.microsoft.com/
- Oracle: http://www.oracle.com/
Recent Activity
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Past-year activity of note has included:
- February 2022 – Announces a long-term strategic partnership with Google Cloud to launch its OpenText Core
Content as a service on Google Cloud, enabling customers to deploy OpenText’s enterprise productivity suite on Google Cloud to
secure software supply chains, SRE toolsets, and DevOps best practices. - January – In a number of executive moves, hires Sandy Ono from Hewlett Packard as Chief Marketing Officer,
promotes Michael Acedo to Chief Legal Officer and Corporate Secretary, Doug Parker to Executive Vice President, Corporate Development,
and announces the retirement of Executive Vice President, Chief Legal Officer, and Corporate Development chief Gordon Davies, effective
September 2022. - December 2021 – Completes the closing of its previously announced acquisition of Zix Corporation, a leader in
SaaS-based email encryption, threat protection, and compliance cloud solutions for small and medium-sized businesses; the total purchase
price is approximately $860 million, inclusive of Zix’s cash and debt. - November – Acquires Bricata, a network detection and response (NDR) technology firm, to add to its OpenText Security
and Protection Cloud. - October – Adds new capabilities for Carbonite Server, including hourly backups, early warning, and classifications
upgrades to enhance an organization’s ability to detect, protect, and respond to ransomware and other data threats. - August – Expands its data center in the Netherlands to support Carbonite Server providing SMB customers and partners
with more options to store their data in compliance with UK and EU regulations. - July – Unveils a new strategic professional services offering, OpenText Advisory Services, to support organizations in
achieving maximum value from their information management investments. - May – Announces the latest addition to the OpenText Security portfolio with the launch of OpenText Managed Detection &
Response (MDR) Service to help enterprise customers uncover hidden risks and threats before they have a financial, legal, or reputational impact. - April – Enters into a global strategic collaboration agreement
with Amazon Web Services (AWS) related to business-critical information
management solutions … Integrates Dun & Bradstreet business decisioning
data stores into the OpenText Trading Grid Global Partner Directory … Appoints Lou Blatt as SVP and CMO, and Prentiss Donohue as SVP, Partners
& Alliances … Launches the US Public Sector Group … Rolls out the
Trading Grid cloud-integration services platform … Introduces
version 20.2 release of Cloud Editions.
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