OpenText Enterprise Content Management

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Enterprise Content Management

by Brady Hicks

Docid: 00018570

Publication Date: 2103

Report Type: PRODUCT


The OpenText ECM (Enterprise Content Management) portfolio was bolstered
by the company’s 2016 acquisition of Dell EMC’s Content Management software set
for $1.6 billion. This transaction gave OpenText access to popular brands such
as Documentum, InfoArchive, Captiva, and Leap. Over time, the ECM portfolio has
been modified to include the Content Suite, Documentum, Extended ECM, Core
Share, Hightail, Archiving, Intelligent Capture, Brava! Enterprise,
Application Content Management, eDOCS, Documentum for Life Sciences, and File Intelligence.
This report takes an extended look at OpenText’s current Content Management

Report Contents:


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OpenText acquired Dell’s Enterprise Content division, which includes the
portfolio of Content Management (now Enterprise Content Management) products, for $1.6 billion in September 2016.
At the time, this Content Management collection included the Documentum, InfoArchive, and
Leap families.

Faulkner Reports
OpenText Company Brief
Enterprise Content Management Software
Trends Report

Today, OpenText offers a Content Management portfolio for helping
organizations create a centralized, unified information grid that connects
information across the enterprise. This collection focuses on:

  • Process Productivity – Integrating enterprise content
    management (ECM) to connect disparate business processes and information sources
    to share content and improve insight, efficiency, and throughput.
  • Personal Productivity – Offering access to files, anywhere and on
    any device, to improve sharing and collaboration without resorting to
    unsecured consumer applications.
  • Control – Delivering transparent, automated, enterprise-wide
    governance to produce security, privacy, and compliance.

Name: OpenText
275 Frank Tompa Dr.
Waterloo, ON, CA N2L 01A
(519) 888-7111
Fax: (519) 888-0677

Type of Vendor: Enterprise Software Vendor
Founded: 1991
Service Areas: Worldwide
Stock Symbol: OTEX (NASDAQ)

Top features include:

  • Streamlined, "responsive" interface
  • ECM integration and collaboration
  • Cloud-content management support
  • Content archiving capabilities
  • Intelligent enterprise capture

Products in OpenText’s ECM portfolio are listed in Table 1.

Table 1. ECM Offerings
Product Type Description
Content Suite Content services Manages information flow
Documentum Content services Builds content-centric applications
Extended ECM Content services Bridges silos and enhances information flow
Core Share File sharing and ECM collaboration Shares files and offers collaboration
Hightail Creative collaboration Shares content between teams
Archiving Content archiving Deploys defensible, longterm archiving
Intelligent Capture Intelligent enterprise capture Converts physical docs into "application-ready" digital content.
Brava! Enterprise File viewer and annotation software Offers viewing and collaboration to meet compliance objectives
Application Content Management Document management Integrates documents into business processes
eDOCS ECM Helps organize and collaborate on business info
Documentum for Life Sciences ECM Breaks down information silos
File Intelligence File analysis and policy management Catalogs, analyzes, and helps take action on ESI (electronic stored

Content Suite

The OpenText Content Suite offers a next-gen product that is dynamic and
fully integrated; no longer a one-way destination where content solutions are
relegated for long-term storage but a multi-lane backbone facilitating
information exchange with systems and individuals across the enterprise through:

  • Secure doc management
  • Responsive interface
  • Mobile access
  • "In context" content
  • Intelligent capture
  • Collaboration
  • Cloud-based support
  • Content lifecycle management
  • Archiving

Other benefits include support for complete, secure lifecycle management;
connecting to business processes; increasing user adoption; collaborating;
improving information governance; more easily and quickly scaling.

Content Suite Platform. OpenText’s Content Suite Platform offers
an ECM system for managing the flow of information from capture to archiving to
disposition. This offering provides information governance and helps focus on
using information to drive strategic growth. Specific support functions include:

  • Content integration into business
  • Support for delivering and sharing
    content in business context.
  • Enhanced content security and
    integrity throughout its lifecycle.
  • Seamless integration with other
    strategic vendors.
  • Large-volume information management.

Extended ECM Platform. This application works to bridge silos and
enhance information flow between Content Suite Platform and lead applications.
The software also supports SAP, SAP SuccessFactors, Microsoft Office 365,, Oracle, and various Government and Engineering apps, to improve
process productivity.


The now-OpenText Documentum platform provides capabilities for managing enterprise
content, and serves as the foundation for the company’s ECM and intelligent
case-management offerings. Its core tenets include:

  • Content Services – Supports the content lifecycle with a range of
  • Personalized User Experience – Delivers personalized, role-based user
    experiences and task-based case views
  • Process Management – Combines traditional business process management
    with content to orchestrate necessary actions and illustrate relevant
    information in the most relevant context.
  • Content Governance – Includes strong encryption, compliance with
    FIPS standards, and support for 128-bit AES level encryption, as well as
    control for the entire lifecycle of corporate records, content retention,
    and disposition policies.
  • Extensible and Interoperable – Leverages service-oriented
    architecture and integrates disparate repositories and applications, making
    use of CMIS, SOAP, and restful APIs.
  • Cloud Ready – Fully-managed or cloud-based, and includes
    automated orchestration to support private or public cloud deployments, as
    well as cloud-based applications.
  • Secure and Scalable – Fault-tolerant, cloud-ready architecture to
    manage content. Includes multi-language support and localization, and scales
    to meet requirements while ensuring constant enforcement of governance
    policies, regardless of location.
  • Content Collaboration – Supports collaboration for the lifecycle
    of a range of content types, including documents to rich media, and provides
    content security, access controls, and automatic versioning.

Documentum Platform. OpenText’s Documentum Platform is specifically
designed to offer critical ECM access and control for all information assets. It
offers a system that includes the essential capabilities to control content.

The Documentum Platform’s Products are detailed Table 2.

Table 2. Documentum Platform Products
Product Description
Documentum D2 "Modern" user interface
Documentum xCP Case-management solution
Documentum extensions and connectors For integration
Documentum Governance and Compliance Via InfoGov, for protecting information, safeguarding records, and managing
retention policies
Documentum Solutions and Utilities Departmental solutions to solve needs such as accounts payable, reporting,
and data migration
Documentum eRoom Team collaboration software

Extended ECM

OpenText’s ECM platform helps improve process productivity by bridging silos
and enhancing information flow between various solutions, including:

  • SAP SuccessFactors
  • Microsoft Office 365

Support is specifically designed to extend process efficiency, productivity,
innovation, intelligent insight, compliance risk mitigation, centralized
repository, intelligent automation, and mobile workforces.

Figure 1 shows Extended ECM’s support for processes, end-to-end, across

Figure 1. Extended ECM Process Support

Figure 1. Extended ECM Process Support

Source: OpenText

Core Share

OpenText Core Share provides functions to share and collaborate on projects,
both inside and outside of the organization. The SaaS (Software-as-a-Service)
offering provides enterprise-level security and compliance, options to improve
flexibility, and support for enabling a hybrid environment or cloud-based
environment. Core Share works with existing content management systems to extend
collaboration beyond the corporate firewall. The software interoperates with EIM
(enterprise information management) solutions to extend existing ECM (enterprise
content management) investments into the cloud, and integrates with Core
Signature, a professional, enterprise-level electronic signature solution.
Features include:

  • Enterprise-grade security at each layer.
  • IT and administrative control.
  • Office 365 integration.
  • ECM integration.
  • Core signature add-on for electronic signatures.


OpenText’s Hightail creative collaboration software helps to streamline the
creative process:

  • Sharing multimedia content between internal / external teams.
  • collecting feedback on virtual assets.
  • Assigning "to-dos."
  • Tracking progress and routing approvals.
  • Combining for an "all in one" solution.


This content-archiving solution helps deploy a "defensible, longterm
archiving strategy to comply with information-governance requirements, meet
legal obligations, and otherwise reducing the costs and concerns associated with
storing such information. OpenText Archiving supports "rich" capabilities to
drive compliant retention and disposition; deploy a defensible, long-term
archiving strategy; comply with information governance requirements; and meet
legal obligations.

OpenText Archiving products include:

  • InfoArchive – Platform for preserving structured and unstructured
    data sources, regardless of archive method.
  • Core Archive Center for SAP Solutions – Application to
    manage enterprise content, securely, with one cloud-based archiving service.
  • Core Archive Center – Single, secure archival environment for
    cloud-based, on-premise, or hybrid environments.

Intelligent Capture

This software offers automated process initiation across a single platform.
The former Captiva provides omni-channel capabilities for collecting standard or
complex documents, scanned paper and chatbots, and other aspects; organizes
content; and automates processes across the enterprise. OpenText Intelligent
Capture also provides operational efficiency by classifying and routing content,
from mobile images to paper to PDF invoices, and provides connections to
automate processes without additional steps. Features include:

  • Extended deployment options
  • Capture toolsets
  • Workflow engine
  • Embedded ML (machine-learning)
  • Secure connectors

  • Smart document classification

Brava! Enterprise

This file-viewer and annotation software is designed to help assess and
collaborate while meeting compliance objectives toward keeping content secure
and controlled. The application offers:

  • A single application for viewing and collaborating on docs
  • Streamlining the review, approval cycles, and document processing times
    to make projects go faster
  • Protecting sensitive information
  • Meeting data security requirements
  • Seamless "out-of-the-box" integration with ECM systems such as the
    OpenText Content Suite, Microsoft SharePoint, Documentum Webtop and D2, and
    IBM FileNet and Content Navigator

Other features include:

  • Universal viewing
  • Performance elements
  • Redaction tools
  • Secure publishing
  • Changemark and Checkview
  • 3D support (for additional cost)

Application Content Manager

OpenText’s Application Content Management (formerly ApplicationXtender)
offers a business content-management system for scanning, storing, retrieving,
and preserving information while also providing role-based access from nearly
any device or Web browser. The software is designed to meet line-of-business
application need while presenting an "enterprise-ready" option for broader, on-
and off-premise deployments. Features include:

  • Modern UI
  • RESTful Services
  • Streamlined Administration
  • Remote Management
  • Broadened Authentication Support

Figure 2 shows how Application Content Manager operates.

Figure 2. Application Content Manager

Figure 2. Application Content Manager

Source: OpenText


OpenText eDOCS is a light-footprint, cost-effective, highly-flexible ECM
solution for legal organizations that “works the way you do”. It balances
traditional requirements for security, privacy, and regulatory compliance with
the need for information that is instantly accessible, anytime from anywhere,
and easy to work with, share, and collaborate on. Features include:

  • Cloud ready
  • Enhanced search functions
  • Search integration
  • Security
  • "Work-anywhere" information hub

Documentum for Life Sciences

This software set offers enterprise content management software in order to
break down information silos and help Life Sciences organizations more easily
access, manage, and share regulated content across three key areas — Clinical,
Regulatory, and Quality. Specific features include support for reusing and
sharing regulated content, managing industry-standard business processes,
linking content throughout the drug lifecycle, providing auditable actions "on
the go," and securing multiple deployment options. Features include support

Cloud availability

  • Reusing and sharing regulated content
  • Industry-standard business processes
  • Linking content throughout drug lifecycles
  • Conducting auditable actions on-the-go

Figure 3 provides an overview of Documentum for Life Sciences.

Figure 3. Documentum for Life Sciences

Figure 3. Documentum for Life Sciences

Source: OpenText

File Intelligence

OpenText’s File Intelligence application offers features for file analysis
and policy management, and can catalog, analyze, and take action on ESI
(electronic stored information). Features include:

  • Search and review
  • Indexing
  • Actionable reporting
  • Actionable steps
  • Automatic identification of at-risk content
  • Ease of administration


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The OpenText Content Management portfolio was created with the large enterprise in
mind, and encompasses a broad spectrum of content management disciplines, as
detailed in Table 3.

Table 3. Content Management Disciplines and Applications



Content Management

Business projects, enterprise governance, legal
collaboration, brand management, technical publishing, accounts payable
automation, and contract lifecycle management

Process Management

Case management, including social services, healthcare, banking, insurance, and



Print document management

Customer Communications

Customer relationship management


Online file sharing

Pervasive Governance

Configuration and change management, policy management, records management,
information rights management, and regulatory compliance


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The OpenText Content Management family is supported by most
major operating platforms such as Microsoft Windows; Mac OS X, and select
Linux-based operating systems. OpenText asks that interested customers contact its
sales staff regarding more specific OS support.


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OpenText offers
Web-based support to its customers via the OpenText Connect support page.
OpenText Connect offers a virtual resource for online support services,
communities, and exclusive thought-leadership content.


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OpenText’s Content Management products and services are configuration
dependent. The company asks that interested,
potential clients contact its sales staff by calling (800) 438-6544 or by


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Competitors include IBM ECM, Microsoft’s SharePoint, and Oracle’s WebCenter Content, among others.

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About the Author

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Brady Hicks is an
editor with Faulkner Information Services. He writes about computer and
networking hardware, software, communications networks and equipment, and the

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