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Alcatel-Lucent Enterprise
Unified Communication and Collaboration
Copyright 2020, Faulkner Information Services. All
Rights Reserved.
Docid: 00018959
Publication Date: 2011
Report Type: PRODUCT
Preview
Alcatel-Lucent Enterprise’s (ALE) Unified Communication and Collaboration
products offer IP software and systems for enterprise telephone,
messaging, conferencing, collaboration, and mobile work. Its features are
designed to increase productivity and collaboration while cutting the cost
of travel for business meetings. This report describes the components of
the suite.
Report Contents:
- Description
- Related Faulkner Reports
- Vendor
- Applications
- Environment
- Support
- Pricing
- Competitors
- Web Links
Description
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Alcatel-Lucent Enterprise’s (ALE) Unified Communication (UC) and
Collaboration portfolio offers IP applications for enterprise telephone,
messaging, conferencing, mobility, and collaboration.
| Related
Faulkner |
| Unified Communications Market Trends Report |
Unified Communications Strategy. ALE promotes a
unified communications strategy as a way to increase collaboration while
cutting costs of travel for business meetings.
New integration for remote desktop and mobile support is designed to
increase employee responsiveness and productivity.
Vendor |
|
Company Name: Alcatel-Lucent Enterprise (ALE) |
In addition, UC provides a single in-house system that can connect the
disparate workforce of a company or agency spread across multi-site and
multi-national locations.
Elements of a UC System. UC products include back-end
systems and software to power calls, messages, directories, collaboration
work tools, and information sharing from any location, using any device or
software interface.
One-Vendor Design. Like other vendor’s UC suites,
ALE’s products are designed to provide businesses with a one-stop
portfolio to meet all communications needs.
Product Areas. ALE’s portfolio includes OpenTouch
and OpenTouch products, as well as Unified Messaging, mobility, and Web
Services.
Key Products. The ALE Unified Communication and
Collaboration portfolio includes:
- OpenTouch Business Edition
- OpenTouch Multimedia Services
- OpenTouch TeamShare
- OpenTouch Conference
- OpenTouch Fax Center
- Web Services
- Unified Messaging
Unified Communications applications include:
- My IC Web
- OpenTouch Conversation
- OpenTouch Message Center
- PIMphony
- Smart Guest applications
- 4059 Extended Edition Attendant Console
- Visual Automated Attendant
- Greetings for SMB
- OmniPCX RECORD Suite
- OmniTouch 4625 Interactive Voice Response
- OmniTouch Contact Center Standard Edition
- Soft Panel Manager
- OmniTouch Notification Service
- Mobile Guest Softphone
- IP Desktop Softphone
Unified Communications platforms include:
- OXO Connect
- OmniPCX Enteprise
- OpenTouch Business Edition
- IP Desktop Softphone
- OpenTouch Enterprise Cloud
- OpenTouch Multimedia Services
- Rainbow
Table 1 details key components of the ALE OpenTouch Unified Communication
and Collaboration portfolio.
| Product | Category | Description | Features |
|---|---|---|---|
| OpenTouch Business Edition | UC | A single-server platform for providing multimedia collaboration and mobility services. It can be provided as pre-installed appliances, or as a software-only configuration running on VMware. It supports desk phones, mobile handsets, and PC, tablet and smartphone software clients providing audio, video, IM and content sharing. |
|
| OpenTouch Multimedia Services | UC | Management system that combines native multi-party conferencing, multi-device support, and multimedia into a single application suite. |
|
| OpenTouch Conference | UC | Audio conferencing and screen sharing application that lets employees set up and attend multi-user voice calls. |
Microsoft™ Outlook® or their mobile device (Android®, iPhone®, iPad® and BlackBerry®) three methods – See more at: http://enterprise.alcatel-lucent.com/?product=OpenTouchConference&page=overview#sthash.H5l7xLx0.dpuf Microsoft™ Outlook® or their mobile device (Android®, iPhone®, iPad® and BlackBerry®) three methods – See more at: http://enterprise.alcatel-lucent.com/?product=OpenTouchConference&page=overview#sthash.H5l7xLx0.dpuf
|
| Unified Messaging | UC | A messaging platform that allows for network-wide unified messaging services. It offers visual voice messaging access to voice messages from smartphones, Alcatel-Lucent desktop phones and softphones, and email applications. |
|
| XML Web Services & Application Programming Interfaces |
UC | Open interfaces for integrating Alcatel products with customer business applications. XML and APIs are used to handle user interactions and device management, for Alcatel communication platforms. |
|
| OpenTouch Fax Center | UC | Scalable, full software, board-less Fax over IP. |
|
| OpenTouch TeamShare | UC | Cloud-based application for PCs, smartphones, and tablets, allowing users to set up collboration outside of the office environment. |
meetings notifications, chat and wall – See more at: http://enterprise.alcatel-lucent.com/?product=OpenTouchTeamshare&page=overview#sthash.TyJtWPlL.dpuf meetings notifications, chat and wall – See more at: http://enterprise.alcatel-lucent.com/?product=OpenTouchTeamshare&page=overview#sthash.TyJtWPlL.dpuf meetings notifications, chat and wall – See more at: http://enterprise.alcatel-lucent.com/?product=OpenTouchTeamshare&page=overview#sthash.TyJtWPlL.dpuf meetings notifications, chat and wall – See more at: http://enterprise.alcatel-lucent.com/?product=OpenTouchTeamshare&page=overview#sthash.TyJtWPlL.dpuf
|
Figure 1 details ALE’s Rainbow interface.
Figure 1. Rainbow User Interface
Source: ALE
Figure 2 depicts the OpenTouch Customer Service view.
Figure 2. ALE OpenTouch Customer Service Interface
Source: ALE
Applications
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ALE’s UC products were created for organizations of virtually any size or
scale, looking to increase their collaborative capabilities. These
products integrate with most enterprise systems and are scalable for IP
multimedia communications networks, both present and in the foreseeable
future. They are interoperable with existing resources such as corporate
mail servers, private branch exchanges (PBXs), business applications,
directories, and databases, and operate in a plug-and-play user
environment.
Table 2 illustrates various market segments that can benefit from select
ALE Unified Communications applications.
| Product | Market Applications |
|---|---|
| OpenTouch Business Edition | Enterprises of up to 1500 employees and 3000 devices |
| OpenTouch Conference | Fortune 100 and 500 companies |
| XML Web Services Application Programming Interface |
Developers |
| OpenTouch Fax Center | Enterprises adapting the workforce and realigning business processes to new IP environments |
| OpenTouch Conversation | Mobile Workers |
| PIMphony | Small to Medium-Sized Businesses |
| OpenTouch Message Center | Remote Workers |
| OpenTouch TeamShare | Enterprises |
| OpenTouch Multimedia Services |
Office and Remote Workers |
Environment
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ALE’s Unified Communication and Collaboration products run on a common
J2EE interaction engine, allowing users to choose the interface they want
for accessing applications and resources. This interface can be a Web
browser, mobile phone, wireless PDA, Outlook, HCL Notes, Outlook Web
Access, iNotes, or any kind of phone, for voice access. Unified
Communications products will also integrate into existing PBXs, IBM
Websphere portal, Microsoft SharePoint portal, CRM applications, ERP
applications, directories, and databases.
Table 3 outlines the operating environment for select ALE Unified
Communication and Collaboration products.
| Product | Software / Hardware Considerations |
|---|---|
| OpenTouch 8600 My Instant Communicator |
Existing business applications, accessed from a computer, IP phone, or PDA. Can also be implemented with OpenTouch UC Applications Suite. |
| OpenTouch 8660 MyTeamwork Conferencing and Collaboration |
Runs on commonly available computer hardware without a specialized software or VPN connection. |
| XML Web Services Application Programming Interface |
Customer business applications. |
| OpenTouch 8450 Fax Center | VoIP technology and the T.38 fax relay capabilities of top VoIP gateways. It complements the Alcatel OpenTouch UC Application Suite, thus enriching unified messaging with fax mail, in addition to e-mail and voice messaging. |
| OpenTouch 8400 Instant Communications Suite |
Supports smartphones, wireless network technologies such as Wi-Fi and 3G, and mobile UC. |
| OpenTouch 8460 Advanced Communications Server |
Hosted and premises-based environments across wireless and wire-line networks. |
Support
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ALE maintains a professional services group, which provides services for
assessment, design, and implementation. It also offers online resources,
such as publications, live help, support forums, software downloads, and
contact information. Users can e-mail their questions to a staff member,
and can also sign up for education and training courses.
Pricing
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The costs for ALE’s UC applications are configuration-dependent.
Potential customers can contact its sales staff directly for pricing
information, by filling out ALE’s sales
inquiry
form.
Competitors
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ALE’s UC products compete with Cisco’s Voice and Unified Communications
products, Avaya Unified Communications Software, IBM Unified
Communications and Collaboration software, Microsoft’s Unified
Communications, HP’s Unified Communications and Collaboration, Oracle’s
Unified Communications, Siemens HiPath and OpenScape, and Callware’s
Callegra.UC.
Web Links
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- ALE: http://www.alcatel-lucent.com/
- Avaya: http://www.avaya.com/
- Callware Technologies: http://www.callware.com/
- Cisco Systems: http://www.cisco.com/
- HCL Technologies: https://www.hcltech.com/
- Hewlett-Packard: http://www.hp.com/
- IBM: http://www.ibm.com/
- Microsoft: http://www.microsoft.com/
- Oracle: http://www.oracle.com/
- Siemens: http://www.siemens.com/
About the Author
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Sherry Kercher is an editor for Faulkner Information
Services. She holds a Master’s degree in Library and Information Science,
and tracks and writes about storage, communication networks and equipment,
and Internet technologies.
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