PCCW Company Brief

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Company Brief

by Brady Hicks

Docid: 00017852

Publication Date: 2009

Report Type: VENDOR


PCCW – the former Pacific Century CyberWorks – is a telco and media group
that serves Hong Kong, mainland China, and other markets across Asia, Europe,
the Middle East, Africa, and the Americas. The company, through its
partially-owned HKT telecom arm, provides telecommunications and mobile
services. PCCW is known for its portfolio of software-defined networking,
mobility and voice, security, and collaboration services. This brief takes a more detailed look
at PCCW’s operations.

Report Contents:

Fast Facts

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Name: PCCW
PCCW Tower, Taikoo Place
979 King’s Road, Quarry Bay HK
Phone: +852 2888-2888
Fax: +852 2877-8877
Type of Vendor: International telecom carrier
Founded: 2000
Service Areas: Hong Kong, Greater China, Asia, Europe, the
Middle East, Africa, and the Americas
Number of Employees: 24,000 (2019)


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PCCW – which is formerly known as Pacific Century CyberWorks –
is a top telco in China’s Hong Kong region. The company’s portfolio includes
telecommunications, media, IT solutions, property development and investment,
and other businesses across two core product categories: Enterprise (Services
and Solutions) and Service Provider. Top assets include:

  • A majority interest in
    HKT Trust

    HKT Limited

    , a
    telecommunications service provider and operator for fixed-line, broadband,
    and mobile communications services.
  • Ownership of
    PCCW Media

    , which operates local pay-TV services and
    provisions OTT (over-the-top) video services under the

  • Providing domestic free TV services in Hong Kong through
    Television Entertainment Company Limited
  • Whole ownership of
    PCCW Solutions

    , a top IT outsourcing and BPO
    (business process outsourcing) provider in Hong Kong and mainland China.
  • A majority interest in
    Pacific Century Premium Developments

    other overseas investments.
  • A staff of 24,000 (2019) representing 50 additional


PCCW’s strategy is to be an ethically, socially, and environmentally responsible
ICT (information and communications technology) company and media services
provider that (a) offers an excellent customer experience, and (b) supports and
connects the communities it serves. This mission includes a focus on using its
services to empower, connect, and transform service areas and businesses by:

  • Minimizing environmental impact and helping customers do the same.
  • Valuing and developing its talented team.
  • Promoting corporate social responsibility principles throughout its
    operations and supply chain.
  • Pioneering new products and services that help people live better and
    businesses thrive.
  • Addressing and responding to the needs and concerns of communities.
  • Expanding its product lines and entering new geographic markets.

Another important aspect of PCCW’s over-arching strategy is to focus on its
core assets and investments. Particular areas of this vision are listed in Table

Table 1. Asset / Investment Strategy
Area Strategy
PCCW Global
  • Promoting network backbone and broadband systems – including
    Ethernet, satellite, and IPv6 migration – to clients worldwide.
  • Expanding into Asia, Africa,
    the Americas, Europe and the Middle East through partnerships.
HKT Trust
  • Offering telco services, including fixed-line, broadband, and mobile
PCCW Media
  • Enhancing IPTV technology deployments.
  • Pursuing partnerships.
PCCW Solutions
  • Providing IT outsourcing and BPO services.
Hong Kong and China Markets (as PCCW/HKT Group Holdings)
  • Using its majority stake in HKT to
    deliver telecommunications services.
  • Capitalizing on bundled services for wireline,
    wireless, TV, and Internet.


Significant highlights in PCCW’s brief history have included:

  • 1999 – Is founded after Pacific Century Group’s
    acquisition of Tricom Holdings … Is renamed and operates primarily as an
  • 2000 – Agrees to buy Cable & Wireless’ Hong
    Kong Telecom (HKT) for $29 billion.
  • 2001 – Introduces REACH, an IP backbone
    company, alongside Telstra.
  • 2002 – Forms the PCITC joint venture,
    alongside Sinopec, to provide IT services to China’s petrochemical industry
    … Establishes Cascade as a subsidiary to provide network support services.
  • 2004 – With “Telstra, acquires the $1.2 billion in syndicated loans
    made to REACH.
  • 2005 – Sells a 20 percent stake in property, television, and wireless
    ventures in China to China Netcom … Acquires 60 percent of mobile operator SUNDAY
    Communications … Establishes its PCCW Global subsidiary.
  • 2006 – Sells 6 percent of its operations to China Netcom.
  • 2007 – Eliminates SUNDAY by combining its operations into those of
    PCCW Mobile.
  • 2008 – Confirms plans to sell 45 percent of its core assets to investors
    following the proposed spinoff of HKT Group Holdings.
  • 2009 – Signs a $25 million agreement with Kalimat Telecom to roll
    out IPTV and mobile services in Iraq and Kuwait.
  • 2010 – Merges PCCW Teleservices with outsourced services provider
    Influent … Spins off its HKT fixed-line and mobile telecommunications
    services business as a separate, majority-owned business trust.
  • 2012 – Acquires Gateway Communications … Partners with Ciena for
    submarine cable capacity upgrade.
  • 2013 – Partners with Tata Communications to develop IP peering
    technology to support high-speed broadband networks.
  • 2014 – Helps construct the new Asia Africa Europe-1 cable system.
  • 2015 – Reaches an agreement with China Telecom and Chunghwa Telecom
    to create a unified IP-eXchange platform for Greater China.
  • 2016 – Extends a strategic collaboration agreement with Alibaba
    Cloud to provide cloud-based anti-DDoS security products.

  • 2017

    – Rolls out its Restoration on Demand service, a Network-as-a-Service
    offering … Purchases Console Connect’s platform, branding, and team.
  • 2018 – Launches its SD-WAN service (80 countries) and Console
    Connect platform (150 countries), the latter of which powered by its Tier 1
    global IP network … Begins construction on the Mauritius and Rodrigues
    16Tbps undersea cable system.
  • 2019 – Teams with Orange and PEACE Cable International to deploy
    the PEACE (Pakistan and East Africa Connecting Europe) submarine cable
    system, which is expected to be fully operational in 2020.
  • 2020 – Collaborates with IBM to secure and accelerate data
    transfers between Console Connect private infrastructure and the IBM public

Key Executives

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PCCW’s top executives include:

  • CEO – Marc Halbfinger
  • CCO – Frederick Chui
  • CFO – Teresa Young
  • CTO – Paul Gampe
  • SVP, Mobility & Voice Services – Emmanuel Bain
  • CMO & Strategy Officer – Mike van den Bergh
  • SVP, Innovation, Planning, & Procurement – Jordick Wong
  • Chief Network Officer – Bret Rehart
  • SVP, Global Services and Operations – Sunny Yeung
  • Deputy, Global Services & Operations – Scott Butterworth
  • SVP, Agile Management – Henry Au Yeung
  • VP, HR – Joey Lee
  • VP, Regulatory Affairs – Chris Evans

Major Products

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PCCW offers Enterprise (Services and Solutions) and Service Provider products
and services across areas such as network, voice, cloud computing, video, and managed
services. Table 2 outlines PCCW’s primary portfolio.

2. Service Offerings
Category Description Service
Software-Defined Networking

Make networks agile and flexible. The goal of SDN is to improve network
control by enabling enterprises to respond quickly to changing business

  • Console Connect
  • SD-WAN
  • Global Ethernet
  • Global Internet Access
  • Global Media Transport
  • Smart Building Solutions
Mobility and Voice

quality, cost-effective Mobility and Voice services over PCCW’s
dedicated global network, connecting Africa, Americas, Asia-Pacific,
Europe and the Middle East. IPX network provides a coverage to reach
800+ mobile operators, worldwide.

  • Mobile Data Roaming
  • A2P Value Max
  • Console Connect IoT
  • IoT Ecosystem Partner Program
  • IPX
  • International Voice Termination
  • Global Inbound Services
  • Voice Anti-Fraud Service
Security Real-time information and analysis of security events, using simple,
robust and cost-effective solutions to reduce network infrastructure
  • Managed Anti-DDoS Service
  • Cloud Security Services
  • Managed Firewall Service
  • Managed Cloud WAF Service
  • Threat Intelligence
  • Malware Protection Service
  • Cloud Email Protection Service
Collaboration Cloud-based, integrated voice, video and collaboration platforms to
improve productivity and bring teams closer together.
  • UCaaS
  • Web Conferencing

Network Description

PCCW’s global NGN (next-gen network) supports a wide portfolio of
international voice and data solutions, managed services, and network-monitoring
services. The provider offers an extensive and resilient network infrastructure
that spans the Americas, Europe, Africa, the Middle East, and Asia, in turn
helping to meet the connectivity needs of enterprise and wholesale customers in
more than 3,000 cities, worldwide. PCCW also owns one of the world’s largest
fully-meshed IP backbone networks in the Asia-Pacific region. This
infrastructure reaches more than 400 cities with MPLS (multi-protocol label
switching) VPN (virtual private network) services that are based out of Hong
Kong, which it calls "the hub of Asia."

Figure 1 shows PCCW’s Global Infrastructure Map.

Figure 1. Global Infrastructure Coverage

Figure 1. Global Infrastructure Coverage

Source: PCCW

Major Competitors

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PCCW’s primary rivals include:

Recent Activity

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The majority of PCCW’s activity takes place outside of the US,
with key news items of note including:

  • September 2020 – Collaborates with to use its
    Console Connect platform to provide global connectivity services to the
    company’s customers in Asia, the Middle East, and Africa.
  • August – Signs an IoT Ecosystem Partnership Program agreement to
    deliver IoT home-care medical solutions.
  • July – Via Console Connect, expands its collaboration with IBM
    Cloud Direct Link to secure and accelerate data transfer between private
    infrastructure and the IBM public cloud.
  • March – Works with Beijing UniStrong Science and Technology to
    develop new GNSS (global navigation satellite system) technology for the
    telecommunications and aviation industries … signs a longterm master
    service agreement with Turk Telekom International for the latter to
    provision SD-WAN services in collaboration with PCCW.
  • February >- Expands its
    Console Connect network-as-a-service platform to key data centers across

About the Author

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Brady Hicks is an
editor with Faulkner Information Services. He writes about computer and
networking hardware, software, communications networks and equipment, and the

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