PDF version of this report
You must have Adobe Acrobat reader to view, save, or print PDF files. The reader
is available for free
download.

Company Brief
PCCW

by Brady Hicks

Copyright 2020, Faulkner Information Services. All Rights Reserved.

Docid: 00017852

Publication Date: 2009

Report Type: VENDOR

Preview

PCCW – the former Pacific Century CyberWorks – is a telco and media group
that serves Hong Kong, mainland China, and other markets across Asia, Europe,
the Middle East, Africa, and the Americas. The company, through its
partially-owned HKT telecom arm, provides telecommunications and mobile
services. PCCW is known for its portfolio of software-defined networking,
mobility and voice, security, and collaboration services. This brief takes a more detailed look
at PCCW’s operations.

Report Contents:

• Fast Facts
• History
• Key Executives
• Major Products
• Major Competitors
• Recent Activity

Fast Facts

[return to top
of this report]

Name: PCCW
Headquarters
39/F,
PCCW Tower, Taikoo Place
979 King’s Road, Quarry Bay HK
Phone: +852 2888-2888
Fax: +852 2877-8877
Web:
http://www.pccw.com/?language=en_US
Type of Vendor: International telecom carrier
Founded: 2000
Service Areas: Hong Kong, Greater China, Asia, Europe, the
Middle East, Africa, and the Americas
Number of Employees: 24,000 (2019)

---

History

[return to top
of this report]

PCCW – which is formerly known as Pacific Century CyberWorks –
is a top telco in China’s Hong Kong region. The company’s portfolio includes
telecommunications, media, IT solutions, property development and investment,
and other businesses across two core product categories: Enterprise (Services
and Solutions) and Service Provider. Top assets include:

• A majority interest in
  HKT Trust
  and
  HKT Limited
  , a
  telecommunications service provider and operator for fixed-line, broadband,
  and mobile communications services.
• Ownership of
  PCCW Media
  , which operates local pay-TV services and
  provisions OTT (over-the-top) video services under the
  Viu
  brand.
• Providing domestic free TV services in Hong Kong through
  HK
  Television Entertainment Company Limited.
• Whole ownership of
  PCCW Solutions
  , a top IT outsourcing and BPO
  (business process outsourcing) provider in Hong Kong and mainland China.
• A majority interest in
  Pacific Century Premium Developments
  and
  other overseas investments.
• A staff of 24,000 (2019) representing 50 additional
  countries.

Strategy

PCCW’s strategy is to be an ethically, socially, and environmentally responsible
ICT (information and communications technology) company and media services
provider that (a) offers an excellent customer experience, and (b) supports and
connects the communities it serves. This mission includes a focus on using its
services to empower, connect, and transform service areas and businesses by:

• Minimizing environmental impact and helping customers do the same.
• Valuing and developing its talented team.
• Promoting corporate social responsibility principles throughout its
  operations and supply chain.
• Pioneering new products and services that help people live better and
  businesses thrive.
• Addressing and responding to the needs and concerns of communities.
• Expanding its product lines and entering new geographic markets.

Another important aspect of PCCW’s over-arching strategy is to focus on its
core assets and investments. Particular areas of this vision are listed in Table
1.

Highlights

Significant highlights in PCCW’s brief history have included:

• 1999 – Is founded after Pacific Century Group’s
  acquisition of Tricom Holdings … Is renamed and operates primarily as an
  ISP.
• 2000 – Agrees to buy Cable & Wireless’ Hong
  Kong Telecom (HKT) for $29 billion.
• 2001 – Introduces REACH, an IP backbone
  company, alongside Telstra.
• 2002 – Forms the PCITC joint venture,
  alongside Sinopec, to provide IT services to China’s petrochemical industry
  … Establishes Cascade as a subsidiary to provide network support services.
• 2004 – With “Telstra, acquires the $1.2 billion in syndicated loans
  made to REACH.
• 2005 – Sells a 20 percent stake in property, television, and wireless
  ventures in China to China Netcom … Acquires 60 percent of mobile operator SUNDAY
  Communications … Establishes its PCCW Global subsidiary.
• 2006 – Sells 6 percent of its operations to China Netcom.
• 2007 – Eliminates SUNDAY by combining its operations into those of
  PCCW Mobile.
• 2008 – Confirms plans to sell 45 percent of its core assets to investors
  following the proposed spinoff of HKT Group Holdings.
• 2009 – Signs a $25 million agreement with Kalimat Telecom to roll
  out IPTV and mobile services in Iraq and Kuwait.
• 2010 – Merges PCCW Teleservices with outsourced services provider
  Influent … Spins off its HKT fixed-line and mobile telecommunications
  services business as a separate, majority-owned business trust.
• 2012 – Acquires Gateway Communications … Partners with Ciena for
  a
  submarine cable capacity upgrade.
• 2013 – Partners with Tata Communications to develop IP peering
  technology to support high-speed broadband networks.
• 2014 – Helps construct the new Asia Africa Europe-1 cable system.
• 2015 – Reaches an agreement with China Telecom and Chunghwa Telecom
  to create a unified IP-eXchange platform for Greater China.
• 2016 – Extends a strategic collaboration agreement with Alibaba
  Cloud to provide cloud-based anti-DDoS security products.
• 
  2017
  – Rolls out its Restoration on Demand service, a Network-as-a-Service
  offering … Purchases Console Connect’s platform, branding, and team.
• 2018 – Launches its SD-WAN service (80 countries) and Console
  Connect platform (150 countries), the latter of which powered by its Tier 1
  global IP network … Begins construction on the Mauritius and Rodrigues
  16Tbps undersea cable system.
• 2019 – Teams with Orange and PEACE Cable International to deploy
  the PEACE (Pakistan and East Africa Connecting Europe) submarine cable
  system, which is expected to be fully operational in 2020.
• 2020 – Collaborates with IBM to secure and accelerate data
  transfers between Console Connect private infrastructure and the IBM public
  cloud.

Key Executives

[return to top
of this report]

PCCW’s top executives include:

• CEO – Marc Halbfinger
• CCO – Frederick Chui
• CFO – Teresa Young
• CTO – Paul Gampe
• SVP, Mobility & Voice Services – Emmanuel Bain
• CMO & Strategy Officer – Mike van den Bergh
• SVP, Innovation, Planning, & Procurement – Jordick Wong
• Chief Network Officer – Bret Rehart
• SVP, Global Services and Operations – Sunny Yeung
• Deputy, Global Services & Operations – Scott Butterworth
• SVP, Agile Management – Henry Au Yeung
• VP, HR – Joey Lee
• VP, Regulatory Affairs – Chris Evans

Major Products

[return to top of this report]

PCCW offers Enterprise (Services and Solutions) and Service Provider products
and services across areas such as network, voice, cloud computing, video, and managed
services. Table 2 outlines PCCW’s primary portfolio.

Network Description

PCCW’s global NGN (next-gen network) supports a wide portfolio of
international voice and data solutions, managed services, and network-monitoring
services. The provider offers an extensive and resilient network infrastructure
that spans the Americas, Europe, Africa, the Middle East, and Asia, in turn
helping to meet the connectivity needs of enterprise and wholesale customers in
more than 3,000 cities, worldwide. PCCW also owns one of the world’s largest
fully-meshed IP backbone networks in the Asia-Pacific region. This
infrastructure reaches more than 400 cities with MPLS (multi-protocol label
switching) VPN (virtual private network) services that are based out of Hong
Kong, which it calls "the hub of Asia."

Figure 1 shows PCCW’s Global Infrastructure Map.

Figure 1. Global Infrastructure Coverage

Source: PCCW

Major Competitors

[return to top of this report]

PCCW’s primary rivals include:

• China Telecom:
  http://www.chinatelecom-h.com/en/global/home.php
• China Unicom: http://www.chinaunicom.com.cn/
• CK Hutchison:
  http://www.ckh.com.hk/en/global/home.php
• HKTV: http://www.hktv.com.hk/
• SmarTone: http://www.smartone.com.hk/

Recent Activity

[return to top
of this report]

The majority of PCCW’s activity takes place outside of the US,
with key news items of note including:

• September 2020 – Collaborates with Neutrality.one to use its
  Console Connect platform to provide global connectivity services to the
  company’s customers in Asia, the Middle East, and Africa.
• August – Signs an IoT Ecosystem Partnership Program agreement to
  deliver IoT home-care medical solutions.
• July – Via Console Connect, expands its collaboration with IBM
  Cloud Direct Link to secure and accelerate data transfer between private
  infrastructure and the IBM public cloud.
• March – Works with Beijing UniStrong Science and Technology to
  develop new GNSS (global navigation satellite system) technology for the
  telecommunications and aviation industries … signs a longterm master
  service agreement with Turk Telekom International for the latter to
  provision SD-WAN services in collaboration with PCCW.
• February >- Expands its
  Console Connect network-as-a-service platform to key data centers across
  Australia.

About the Author

[return to top of this report]

Brady Hicks is an
editor with Faulkner Information Services. He writes about computer and
networking hardware, software, communications networks and equipment, and the
Internet.

[return to top of this report]