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SecureWorks
Managed Security Services
Copyright 2020, Faulkner Information Services. All
Rights Reserved.
Docid: 00021376
Publication Date: 2003
Report Type: PRODUCT
Preview
SecureWorks Managed Security Services encompass the full spectrum of
network security services from conventional firewall management to managed
policy compliance. It serves more than 4,100 clients in over 50 countries.
In 2016, SecureWorks became a public organization. It is still
majority-owned by Dell. This report looks at the specific features offered
through SecureWorks.
Report Contents
Description
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SecureWorks offers a variety of managed security services, protecting
client networks, safeguarding client perimeters, preserving critical
client assets, and enabling remote users, customers, and partners to
safely and securely access client information and information systems
according to their established access privileges.
Related Faulkner Reports |
Dell Inc. Company Profile |
Leading Network Security Providers Marketplace Report |
AT&T Cybersecurity Services Product Profile |
IBM Managed Security Services Product Profile |
Verizon Enterprise Security Services Product Profile |
Clients
SecureWorks serves a wide range of clients, from Fortune 100 firms with
large security teams to small businesses and other organizations with no
full-time security staff.
Some clients look to Dell SecureWorks to supplement their existing
security staff, monitoring certain systems and devices and reporting
anomalies as they occur. Other clients engage SecureWorks to actively
manage some or all of their security environment. They expect – and
receive – multiple security reports, each appropriate for a particular
internal audiences, from executives and board members to security analysts
and administrators.
Vendor |
SecureWorks Headquarters One Concourse Parkway, Ste. 500 Atlanta, GA 30328 (404) 327-6339 Web: http://www.secureworks.com/ |
Since security threats may manifest at any time, SecureWorks’ certified
security analysts are on duty 24 hours a day, 365 days a year.
Client Portal
The Dell SecureWorks Client Portal provides clients with full visibility
into their security and compliance posture with advanced reporting
functionality integrated across all of Dell SecureWorks’
Managed Security and
Threat Intelligence services.
With the Customer Portal
mobile application, clients can access their security data anywhere,
anytime.
Managed Security Services
Dell SecureWorks Managed Security Services encompass the full spectrum of
network security services from conventional Firewall Management to Managed
Policy Compliance.
Services Category |
Services Description |
Discrete Services |
---|---|---|
Network Security |
Services that monitor a client’s |
Advanced Malware Protection and Managed Advanced Malware Protection Managed Firewall Managed IDS/IPS Managed iSensor Intrusion Prevention |
Endpoint Security |
Services that detects malware and other |
Advanced Endpoint Threat Detection Monitored Server Protection Advanced Endpoint Threat Detection |
Vulnerability Management |
Services that feature a dedicated |
Managed Vulnerability Scanning Managed Web Application Scanning Managed Policy Compliance PCI Scanning Vulnerability Threat |
Security Monitoring |
Services that prevent false positives |
Log Management |
CTU Intelligence Services
Dell SecureWorks provides clients with proactive security. With threat
visibility across thousands of client networks, the Dell SecureWorks
Counter Threat Unit (CTU) security research team performs in-depth
analysis of emerging threats and zero-day vulnerabilities. The Dell
SecureWorks CTU Intelligence Services deliver early warnings – and
actionable security intelligence – enabling clients to quickly protect
against threats and vulnerabilities before they impact the enterprise.
CTU Intelligence Services provide:
- Proactive, actionable intelligence tailored to the client’s
environment. - Detailed remediation information and recommendations.
- Consultation with Dell SecureWorks threat experts.
- On-demand access to extensive threat and vulnerability databases.
- Malware analysis upon request.
- Integration with other Dell SecureWorks security services for unified
reporting.
Features
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Perhaps the most prominent features of SecureWorks Managed Security
Services are the provider’s dedication to compliance, and the use of
“context” to analyze security threats.
Compliance. While the CSO concentrates on security, the
CEO is more likely to focus on compliance. After all, adherence to
regulatory standards is a leading indicator of good security. SecureWorks
Managed Security Services provide key controls for major regulations and
standards, including
GLBA,
PCI DSS, SOX,
HIPAA,
FISMA,
NERC CIP, and
ISO 27001/27002.
Counter Threat Platform. The Counter Threat Platform
(CTP) is SecureWorks’ proprietary Managed Security Services platform. The
CTP considers “context”, or security activity within a particular client’s
environment, to help assess the potential impact of global threats on that
client. With this context, SecureWorks’ certified security experts can
deliver faster, more accurate, and more targeted threat detection and
response.
Environment
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SecureWorks’ Managed Security Services are delivered from five Security Operations Centers (SOCs) worldwide. These centers integrate to
provide continuous operations, with all locations staffed and fully
functional around the clock, every day of the year. State of the art video
conferencing and voice communication technologies, as well as instant
communication tools, enable tight collaboration between all SOC teams.
SOC Security Analysts hold a variety of security industry and product
certifications such as CISSP, CCNA, CCSP, CCSE, CCSA, MCSE, etc.
SecureWorks serves 4,100 clients in over 50 countries.
Competitors
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- AT&T Managed Security Services
- IBM Managed Security Services
- Symantec Managed Security Services
- Verizon Enterprise Managed Security Services
Conclusion
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In February 2011, Dell, better known as a PC provider, acquired
SecureWorks, a globally recognized supplier of information security
services. This transaction enabled Dell to offer managed security services
to its clients through a new entity Dell SecureWorks. With Dell’s market
presence and SecureWorks reputation, Dell SecureWorks is challenging more
established MSSPs like AT&T, IBM, Symantec, and Verizon Enterprise. In
2016, the company become a public organization. Dell still owns a majority
of SecureWorks.
Gartner has placed SecureWorks in the 2019 Magic Quadrant for Global
MSSPs as a leader. According to Gartner, “The company is busy with its own
R&D while also partnering up to support third-party endpoint
protection tools.”1
Web Links
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- AT&T: http://www.att.com/
- Dell: http://dell.com/
- IBM: http://www.ibm.com/
- SecureWorks: http://www.secureworks.com/
- Symantec: http://www.symantec.com/
- Verizon Enterprise: http://www.verizonenterprise.com/
References
1 Toby Bussa, Kelly M. Kavanagh, Sid Deshpande,
Pete Shoard. “Magic Quadrant for Managed Security Services, Worldwide”
Gartner. May 27, 2019.
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