IBM Enterprise Content Management

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IBM Enterprise

Content Management

by Karen M. Spring

Docid: 00011120

Publication Date: 1912

Report Type: PRODUCT


The IBM Enterprise Content Management portfolio provides services and
products to capture, protect, activate, analyze, and
engage content. IBM is a leader in the ECM market but faces
competition from the likes of OpenText and Microsoft. This report profiles IBM’s ECM portfolio and its key

Report Contents:


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Enterprise Content Management (ECM), as defined by IBM, is not a specific
product or a solution but a "disciplined framework for identifying the
sources and consumers of your organization’s content… The objective of ECM is
to ensure that access to the content that is being shared across an organization
environment is timely, accurate, and secure, and provides the required processes
to execute key functions in support of strategic business goals." 

IBM is considered a leader in the ECM market and the vendor offers products
and solutions to support a company’s digital transformation and build a
competitive, effective business. 


IBM’s ECM capabilities include: 

  • Enterprise Content Management – Takes unstructured
    data and transforms it into digital business applications that engage
    customers, automate business processes, and govern and protect data
    throughout the entire lifecycle. 
  • Enterprise Content Management Platform – Manages content
    to provide access on any device.
  • Document Capture and Imaging – Captures paper and digital
    documents as soon as they enter an organization. 
  • Workflow and Case Management – Activates content and incorporates
    it into business processes to promote better business outcomes. 

ECM Products

IBM’s more prominent ECM products include: Content Foundation, Case Manager,
Datacap, and Content Manager OnDemand. 


Name: IBM
1 New Orchard Road
Armonk, NY 10504-1722
(914) 499-1900
(800) 426-4968
Type of Vendor: Information Technology Services
Founded: 1911 (As Computing-Tabulating-Recording Co.)
Service Areas: Worldwide
Stock Symbol: IBM (NYSE)

IBM Content Foundation delivers full content lifecycle and document
management capabilities to promote wide enterprise content management (ECM)
adoption. Designed for fast, cost-effective solutions, it offers improved
control of existing and new types of content with scalability, security,
stability, mobility, and cross-platform capabilities.

Case Manager integrates business process and
case management capabilities in one complete workflow to prioritize tasks
and determine the best actions to make decisions.

IBM Datacap extracts
information from document images for use in enterprise content management and line-of-business systems.

IBM Content Manager OnDemand captures and stores
high volumes of data and offers search and retrieval options with a Web client
solution for multiple browsers, mobile devices, and desktop environments. 

The complete line within IBM’s ECM suite of offerings

  • Case Management
    • IBM Case Manager
    • IBM Case Manager on Cloud
    • IBM Case Foundation
    • IBM Case Manager for Investigations
  • Document Capture and Imaging
    • IBM Datacap
    • IBM Datacap on Cloud
    • IBM FileNet Capture 
    • IBM Production Imaging Edition 
    • IBM FileNet Image Services
    • IBM Image Solutions Encapture
  • Enterprise Content Management Platform
    • IBM Content Foundation
    • IBM Content Manager On-Demand
    • IBM Content Integrator
    • IBM Content Foundation on Cloud
    • IBM Content Manager
    • IBM Content Navigator
    • IBM Enterprise Content Management System Monitor
    • IBM FileNet Content Manager
    • IBM Content Manager Enterprise Edition on Cloud
    • IBM Daeja ViewONE


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IBM has helped companies in the following roles
with ECM products to best fit their needs:
banking, fire and security, manufacturing, and
global education. ECM enables companies to
handle various tasks including: managing
content, securely collaborating on content,
sharing content from devices, creating archival
and retrieval policies, capturing both digital
and paper documents, data classification and
extraction, and workflow automation.


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The latest edition of IBM Content Foundation, which is 5.5.3,
supports the following operating systems: 

  • AIX 
  • Red Hat Enterprise Linux Server
  • SUSE Enterprise Linux Server
  • Windows 10 Enterprise, Windows 10 Pro
  • Windows Server 2019 (Datacenter, Essentials, and Standard Editions), Windows Server 2012
    R2 (Datacenter, Essentials, and Standard Editions) and Windows Server 2016 (Datacenter, Standards, and
    Essentials Editions)


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IBM supports its enterprise content management offerings through the
IBM Support Portal. The company offers a number of support options,
and IBM Global Services provides custom installation and

and Passport Advantage Express are comprehensive IBM
offerings that cover software license acquisition, product
upgrades and technical support under a single, common set of
agreements, processes and tools. To ensure IBM customers always
have access to the latest version of their software and to
remote technical support, Subscription and Support is included
in the license acquisition for all distributed software products
and is renewable on an annual basis.


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ECM pricing is configuration dependent. Interested parties
can purchase through IBM
, the company’s online store for learning about,
trying, and purchasing hardware, software, and services from
both IBM and third-party vendors. IBM Global Financing can
assist customers by providing them with financing plans for
purchasing products and services.

IBM can be contacted directly at (844) 952-5683
for further information.


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  • Hyland OnBase
  • Microsoft SharePoint Enterprise Content Management
  • OpenText Enterprise Information Management

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About the Author

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Karen M. Spring is a staff editor for Faulkner Information
Services, tracking several high-tech industries. She has research experience in
various topics including network security, data breaches, malware, public
safety, business continuity and resilience and vulnerabilities. She has written
on high-tech topics for publications in the k-12 and higher education industry.
Ms. Spring started her career as a marketing specialist for two computer
distributors, working closely with such clients as 3Com, IBM, Okidata, Unisys,
and Acer. 

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