NTT DATA Company Brief

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Company Brief

by Karen Spring

Docid: 00017897

Publication Date: 1909

Report Type: VENDOR


NTT DATA is an IT services provider with locations in over 50 countries
around the world. Among the offerings that NTT DATA provides are
business intelligence and analytics, cloud services, and infrastructure
services. This brief focuses on the vendor’s history as well as its
service offerings.

Report Contents:

Fast Facts

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NTT DATA Corporation
North American Headquarters
7950 Legacy Drive, Suite 900
Plano, TX 75024
(800) 745-3263
Fax: (972) 264-7940
Type of Vendor: Professional Services Firm
Founded: 1967
Service Areas: Global


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NTT DATA’s history began in 1967 when Nippon Telegraph and Telephone Public
Corporation (NTT) created its DATA Communications Bureau. The DATA
Communications Bureau later was reorganized into the Data Communications
Division. In 1988, NTT DATA Communications was spun off from the parent
company. NTT DATA became a systems integrator in 1990. It obtained ISO 9001
certification in 1998 and ISO 14001 certification the following year. In 2010,
NTT DATA acquired Keane, a business and technology outsourcing firm that
served Global 2000 companies and government agencies, for $1.23 billion USD.
This transaction made NTT DATA the eighth largest software company in the
world. The following year, NTT DATA purchased Value Team, which gave it access
to the Latin American market while extending its coverage in Europe. Other
acquisitions throughout the years have included MISI Company, the Revere
Group, Vertex, AgileNet, Innogence, and most recently, Dell Services, for over
$3 billion. 

Today, NTT DATA, which is part of the NTT Group, is headquartered in Tokyo,
has offices in over 50 nations around the world, and provides professional services in consulting, cloud, and business
process outsourcing. It is publicly traded on the Tokyo
Stock Exchange, has 118,000 employees, and is considered a top 10 IT
services provider. 

Key Executives

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NTT DATA’s representative director, president and chief executive officer is
Yo Honma. 

NTT DATA’s executive leadership in the Americas includes: 

  • John McCain – Executive Chairman
  • Bob Pryor – Chief Executive Officer 
  • David Croxville – CFO
  • Susan Arthur – Group President
  • David Bonner – EVP, Infrastructure, Cloud and Security
  • Mona Charif – Chief Marketing Officer
  • Eric Clark – Chief Digital Officer and EVP, Application Services
  • Tim Conway – President, Public Sector
  • John Dick – EVP, Legal
  • Amir Durrani – EVP, Global Delivery
  • John Graham – Chief Revenue Officer
  • Alan Hughes – Group President
  • Tanvir Khan – President, Business Process Outsourcing
  • Tim Morton – SVP, Global Operations
  • Barry Shurkey – Chief Information Officer
  • Sylvia Steinheiser – EVP, Mergers and Acquisitions
  • Elizabeth Towson – Chief Diversity and Inclusion Officer
  • Dean Williams – EVP, Human Resources

Major Services

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NTT DATA delivers business and technology services to corporate and vertical

industry customers. Targeted industries include banking and financial services;
telecom, media, and entertainment; insurance; healthcare; manufacturing; retail
and CPG; transportation; and travel and hospitality.

Table 1 outlines NTT DATA’s services portfolio.

Table 1. NTT
DATA Services
Service Description
NTT DATA Consulting

NTT DATA offers strategy consulting capabilities to assist businesses in better
managing their organizations through seamless technology. The vendor provides
guidance in the following areas:

  • Business Consulting 
    • Advisory Services for Government
    • Digital Business Consulting
    • Financial Services Consulting
    • Health Plans Consulting
    • Healthcare Provider Consulting
    • Insurance Consulting
    • Manufacturing Consulting
  • Digital Business Consulting
    • Digital Enablement
    • Digital Strategy
    • Operations and Execution
    • Organizational Change Management
    • Transformation and Planning
  • IT Consulting and Integration
    • Cloud Application Advisory
    • Communications and Collaboration
    • Data Center Transformation
    • Digital Business Consulting
    • IoT Advisory
    • Network and Security Optimization 
    • Workplace Consulting
  • Organizational Change Management
    • Advisory Services
    • Implementation Support
    • Staff Augmentation
  • Project Management
    • Actionable Reporting
    • PMO Assessment, Design and Planning
    • PMO Managed Services
    • PMO Staff Augmentation

Application Services

NTT DATA offers services to assist clients with

developing and standardizing an application environment. Within this suite are the
following offerings: 

  • Application Development and Maintenance
    • Application Development and System Integration
    • Architecture Strategy and Design
    • Continuous User Experience Engineering
  • Application Integration
    • Edge Integration
    • Enterprise Integration
    • Integration Centers of Excellence
    • Responsive Integration
  • Application Management 
    • Application Management and Maintenance
    • Application Portfolio Strategy
    • Managed Application Development and Testing
  • Application Modernization
    • Application Re-architecture
    • Application Re-hosting
  • Business Analysis Services
  • Cloud Applications Services
    • Cloud Application Advisory
    • Cloud Application Migration, Development and Managed Services
    • Digital API Services
  • Quality Assurance and Testing
    • Digital Business Assurance
    • Managed Services
    • DevTestOps
    • Intelligent QA
    • Digital Asset Reliability 
  • Enterprise Applications
    • Microsoft Services
    • Oracle Services
    • Salesforce Services
    • SAP Services

Business Process Outsourcing

To assist organizations in adding value to their assets, NTT Data provides
services that add synergy between process optimization and efficiency. Services

  • Banking and Financial Services
    • BPO for Credit Organizations
    • BPO for Investment Banking
    • BPO for Retail and Wholesale Banking
    • BPO for Wealth Management
  • Healthcare and Life Sciences
    • BPO for Health Plans
    • BPO for Healthcare Providers
    • BPO for Life Sciences
  • Insurance
    • BPO for Life Insurance 
    • BPO for Property and Casualty Insurance
  • Commercial Industries 
    • BPO for Education
    • BPO for Manufacturing, Oil, and Gas Industries
    • BPO for Retail
    • BPO for Telecommunications
    • BPO for Travel and Hospitality
  • Cross-Industry BPO Services
    • BPO for Finance and Accounting
    • BPO for Customer Service
    • Procurement-as-a-Service
    • BPO for Knowledge Process Services
    • Robotic Process Automation

Managed Services

To help organizations cut costs while boosting strategic initiatives, NTT DATA’s
suite of infrastructure services help to manage infrastructure through
consolidation, standardization, automation, and virtualization. These services

  • Data Center Managed Services
    • Data Center Management 
    • Data Storage, Protection and Management
    • Disaster Recovery and Business Continuity 
    • Enterprise Network 
    • Platform Management 
  • Dynamic Workplace Services
    • AI-Based Analytics
    • Omni-Channel Support
    • Device Support
    • Unified Communication and Collaboration
    • Workplace Platform Management
    • Workplace Transformation and Consulting
  • Managed Services
    • Global Threat Intelligence Report 2019
    • Information Security Management
    • Managed File Integrity Monitoring
    • Network Security
    • Security Operations and Engineering
    • User Account Administration


Aligning a Web presence can be a daunting task so NTT DATA offers the analytics
and technologies necessary to promote digital technologies to the maximum
potential. Services include: 

  • AI Operations
  • Data Advisory
  • Data Management
  • Intelligent Data
  • Internet of Things Analytics

Cloud Services

NTT DATA offers an array of services for those organizations
who wish to develop and implement a cloud strategy. 

  • Cloud Advisory 
    • Cloud Direct
    • Cloud Labs
  • Cloud Implementation
    • Application Migration and Modernization
    • Architecture Design and Deployment
  • Cloud Management 
    • Cloud Brokerage
    • Managed Hosted Private Cloud
    • Managed Onsite Private Cloud
    • Managed Services for Amazon Web Services
    • Managed Services for Google Cloud Platform
    • Managed Services for Microsoft Azure
    • Native Cloud Applications

Customer Engagement

To assist companies in better serving their clientele, NTT Data offers a
portfolio for building a social media presence that engages customers and
promotes cohesive overall experiences. 

  • Customer Friction Factor
  • Digital Marketing
    • Social Intelligence
    • Social Media Consulting
    • Adobe Experience Manager Implementation
    • Adobe Marketing Cloud Implementation
  • Enterprise Content Management
    • Compliance Management
    • Content Strategy
    • Implementation
    • Portals and Collaboration
    • Web Content Management
  • Mobile Application
    • Mobile Application Development 
    • Mobile Application Management
    • Mobile Application Security
    • Mobile Application Testing
    • Mobile Managed Services
    • Mobile Strategy and Consulting
    • Mobile Web and Omni-Channel Presence
    • User Experience and Customer Journey Mapping
  • Omni-Channel Customer Experience
    • Omni-Channel Strategy
    • Omni-Channel Web Experience
    • UX Services and Customer Journey Mapping
  • Social Analytics
    • Social Engagement
    • Social Listening
  • Social Intelligence 
    • Social Insights Visualization
    • Customer Conversation Analytics
    • Social Insights Integration
  • Social Media Consulting
    • Employee Advocacy Courses
    • Listening and Insights Courses
    • Organizational Leadership Courses
    • Strategy Building Courses

Staffing Services

NTT Data provides technical temporary staffing, right-to-hire, and direct
permanent placements for the workforce and works with companies to find
candidates with the desired qualifications for positions. 

Major Competitors

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NTT DATA competes primarily with Accenture, IBM Global Services, Capgemini,
Dell, Unisys, and Fujitsu. 

Recent Activity

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Over the past couple of years, NTT DATA has landed several major contracts
with different agencies in the US government. The General Services
Administration awarded a spot on the $50 billion Alliant 2 Government-wide
Acquisition Contract for IT services in August 2018. This contract enables NTT
DATA to provide federal clients with digital, application, mobility, cloud,
infrastructure, and security solutions. In 2019, the company won a five-year,
$218 million contract with the US Agency for International Development (USAID).
Under this contract, NTT DATA will deliver maintenance support while overseeing
daily operations and will improve efficiencies of the USAID’s infrastructure and
operations. NTT DATA landed a $60 million, five-year contract with the National
Institute of Allergy and Infectious Diseases to provide IT service desk and
field service support. NTT DATA also was named a prime contractor for the US
Navy’s SeaPort Next Generation contract vehicle. This positioning gives the
company the opportunity to compete for a broad range of Navy services. Finally,
NTT DATA is a prime contractor for the US Army’s Information Technology
Enterprise Solutions – 3 Services contract vehicle. 

In 2019, NTT DATA was named as one of the eight companies that was hacked by
China’s Ministry of State Security in a cyber espionage campaign known as Cloud
Hopper. At first, only Hewlett-Packard Enterprise and IBM were thought to have
been attacked, but Reuters determined that six other companies, including
NTT DATA, CSC, Fujitsu, and DXC Technology had also been compromised. It isn’t
known how much damage has been done by this hacking campaign but it appears that
Cloud Hopper intended to bolster Chinese economic interests. Former Australian
National Cyber Security Adviser Alistair MacGibbon said, "This was the
theft of industrial or commercial secrets for the purpose of advancing an
economy. The lifeblood of a company."1

Bob Pryor, NTT DATA’s chief operating officer, was promoted to CEO in July
2018, replacing John McCain, who transitioned to the role of chairman of the
board. Pryor joined NTT DATA in 2016 and had previously been the CEO at Fujitsu
Americas. Pryor’s new role will have him pursuing growth potential in cloud,
digital, and security technologies while also managing business operations and
taking a spot on the company’s board. McCain said in a press release, "As
COO, Bob played an essential role in setting this strong foundation, including
the successful integration of the former Dell Services, and he will do a great
job as CEO leading this company and our clients into the future."

NTT DATA acquired Dell Services in 2016. Dell Services was a provider of
solutions for vertical industries and offerings in infrastructure services,
cloud, application services, and business process outsourcing. John McCain, NTT
DATA’s CEO at the time, led the transaction and is responsible for overseeing the combined
businesses. The transaction cost NTT DATA about $3.05 billion. 


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1 Jack Stubbs, Joseph Menn, and Christopher Bing. "Exclusive:
China Hacked Eight Major Computer Services Firms in Years-Long Attack." Reuters.
June 26, 2019. 

About the Author

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Karen M. Spring is a staff editor for Faulkner Information
Services, tracking several high-tech industries. She has research experience in
various topics including network security, data breaches, malware, public
safety, business continuity and resilience and vulnerabilities. She has written
on high-tech topics for publications in the k-12 and higher education industry.
Ms. Spring started her career as a marketing specialist for two computer
distributors, working closely with such clients as 3Com, IBM, Okidata, Unisys,
and Acer. 

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