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Archived Report
CA Technologies
Executive Insight for Service Assurance

by Karen Spring

Copyright 2016, Faulkner Information Services. All Rights Reserved.

Docid: 00014386

Publication Date: 1606

Report Type: PRODUCT

Preview

CA Executive Insight for Service Assurance provides real-time access to IT
and business metrics anywhere at any time. This enables executives to have the
proper tools they need to make decisions. The offering can be integrated with
existing data sources and can show how IT
services impact business outcomes. This report focuses on
the capabilities of the CA’s Service Assurance solution.

Report Contents:

• Description
• Vendor
• Applications
• Environment
• Support
• Pricing
• Competitors
• Web Links
• Related Reports

Description

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Related Faulkner Reports

CA Technologies Company Profile

CA Technologies offers its Executive Insight for
Service Assurance to provide the metrics needed for executives to make informed
decisions.

CA Executive Insight for Service Assurance provides real-time access to
metrics from anywhere at any time. It shows how IT services affect business
outcomes and is designed for the mobile platform.

Main Features

Table 1 examines the major features for CA Executive Insight for Service
Assurance.

Table 1. CA Service Assurance
Suite Features

Table 1. CA Service Assurance
Suite Features

Features	Description
Real-Time Metrics	Data can be pulled from IT and external systems to provide a single view of business performance. Users can customize their views with interactive dashboards that aggregate metrics for:  Transaction health and end user quality metrics IT service health, quality, and risks status Infrastructure availability, utilization, and response time metrics Energy consumption metrics for data center, facility and other elements Capacity utilization and efficiency metrics
Interactive Dashboards	Information needs can be personalized by selecting the metrics and indicators they require.
Mobile Access	Works across a range of mobile devices including Apple iOS, Blackberry, Android, and laptops.
Annotation and Collaboration	Add value to metrics by including annotations to business indicators. This provides context and clarity to data so that it can be shared with colleagues.
Metrics	Allows for integration with: CA Application Performance Management – For end user experience and transaction performance CA Infrastructure Management – For network health and efficiency CA Service Operations Insight – For overall IT health and quality CA Capacity Management – For service delivery efficiency CA DCIM – For energy efficiency
Third Party Integration	Additional business data can be pulled in through a Web Services Poller and Universal CSV adaptor.

Applications

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CA Executive Insight for Service Assurance provides the means for executives
to share IT and business systems metrics quickly both on-premises and in the
cloud. 

Environment

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CA Executive Insight for Service Assurance is designed to
operate on Windows 2008 Server (64-bit) or Linux Red Hat Server (64-bit). 

Support

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CA Technologies provides software support services, which include 24×7 technical
assistance, program enhancements, and updates. Users can find self-help options
that are available on CA’s Web site including peer communities, a knowledgebase,
and documentation. For those companies who require more in-depth technical
offerings, there are options for support tiers
depending upon the level of assistance that is needed. 

Pricing

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The cost for CA Technologies’
offerings are configuration dependent.  Specific
prices are available from CA’s direct sales force.

Competitors

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• IBM Tivoli NetView

• BMC Application Performance Management

• Compuware Application Performance Management

• Oracle’s Enterprise Performance Management

Web Links

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• BMC Software: http://www.bmc.com/
• CA Technologies: http://www.ca.com/
• Compuware: http://www.compuware.com/
• IBM: http://www.ibm.com/
• Oracle: http://www.oracle.com/

About the Author

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Karen M. Spring is a staff editor for Faulkner
Information Services, tracking high-tech industries including network security,
data breaches and cybercrime, CRM, public safety, business continuity and
resilience, and software tools. She writes
regularly on high-tech topics for publications in the k-12 and higher education
industry. Previously, Ms. Spring was a marketing specialist for two computer
distributors, working closely with such clients as 3Com, IBM, Okidata, Unisys,
and Acer.

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